Fix Sage 50 Payroll Update Error

Updated On: April 11, 2025 6:28 am

Sage 50 Payroll is software that helps businesses manage their payroll systems efficiently. However, users may occasionally encounter errors while updating the Sage 50 Payroll software. The causes of these errors can vary from a poor internet connection to outdated software or incorrect login credentials.

Sage is highly beneficial for managing your business, but it may occasionally produce errors during payroll updates. This is one of the most common issues users face and frequently report. This article will guide you through the causes of the Sage 50 Payroll Update error and provide methods to resolve it.

Read the following information carefully, and by the end, you should be able to successfully update Sage Payroll.

Occasionally, issues may occur during Sage Payroll updates, which can interrupt the update process and affect software performance.

Also Read: How to Fix Sage 50 2023 Upgrade Error?

Errors That May Arise While Updating Sage Payroll Software

• The update does not run automatically after being downloaded.
• The update is downloaded but fails to install.
• The release update stalls while Sage 50 Canadian Edition is preparing files for the update.

Symptom Sage 50 Payroll Update Error

When attempting to log in, the program may close or crash. This typically occurs during the login process in Sage 50.

Step By Step Methods to Resolve the Sage 50 Payroll Update Error

• First, optimize the data version, then run Sage 50 as an administrator.
• Next, repair the database and clear all file locks.
• After completing the above steps, repair the Sage program’s database and rename the file to “payroll.mbd”.

Method 1: For Sage Error AUSE004

While attempting to update Payroll, you might encounter a “Download failed” message. Try switching to a different website to verify if your internet connection is working. If you’re using a proxy server, ensure the proxy settings are properly configured. This solution is also applicable for Sage Error AUSE003.

Method 2: For Sage Error AUSE005

If Sage Error AUSE005 appears, check the available storage on your machine to ensure there is enough space to download the update. If space is insufficient, delete junk and temporary files to free up room. It’s also important to confirm that your system meets Sage’s requirements before proceeding with the update.

Method 3: Checking the UAC

Verify the settings of your security software and other applications, as they may interfere with Sage updates. Temporarily disabling or adjusting them may resolve the issue.

Method 4: Check for Product Updates through Sage Program

• Go to the Help menu and select Check for Product Updates.
• If an update is available, it will begin downloading in the background.
• Once you close the program, you will be prompted to install the update.
• Let the update download, then close Sage 50 to initiate installation.

Method 5: Manually Running the Automatically Downloaded Update

• In Windows, click Start and open Computer.
• Navigate to:
• C:\Users\Public\Public Documents\Sage Software\SimplyAccounting\Download
• Locate the file named SA_201UP.exe.
• Double-click to run the file, and then follow the installation wizard to install the Sage 50 Payroll update.

When Does the Sage 50 Update Error Happen?

The Sage 50 Payroll update error typically occurs when the software fails to connect to the Sage update server, often due to issues like firewall restrictions, antivirus interference, or internet connectivity problems. Users may also encounter this error if a previous update was not completed successfully or if the software was not closed properly before installing the update.

Follow these steps before Proceeding:

Consider these steps before Proceeding

Steps	Description
Check Internet Connectivity	Ensure a stable internet connection for downloads
Restart Sage 50	Restarting Sage 50 can fix Minor Errors
Review Error Messages	Pay attention to displayed Error Messages
Verify System Requirements	Ensure the Computer Meets Sage 50 requirements
Temporarily Disable Antivirus/Firewall	Disable Temporarily to prevent blocking Updates
Check Disk Space	Ensure enough disk space for updates
Run Sage 50 as Administrator	Run as administrator to grant necessary permissions
Update Sage 50 Manually	Manually update if automatic fails
Repair Sage 50 Installation	Repair installation if errors persist
Clear Temporary Files	Clear Temporary Files and Cache
Perform System Updates	Keep the operating system up-to-date
Verify User Permissions	Confirm the User Account has Updated Permissions

Resolving the Warning for the Sage 2024 Update Download Error

Here, we are providing steps to fix the warning for the Sage 2024 update download error.

Solution 1: Restart the System

Restarting your system can help resolve this error. After the restart, proceed with running the update.

Sometimes, simply restarting the Sage 50 software can resolve minor update errors. Close Sage 50, reopen it, and try running the update to see if the error persists.

Solution 2: Confirm the Data Path on the Server Matches the Local Path

Check the data path on the server and compare it with the local data path. If they don’t match, uninstall the application and reinstall it using a different program and data path.

Solution 3: Overhaul the Application

• Click the Start button and go to the Control Panel.
• Then, click on Programs, followed by Programs and Features.
• In the list of installed programs, locate Sage 50 Accounting and click on the Change option.
• Select Repair, then click Next to begin the repair process.
• Additionally, consider using the Sage 50 Database Repair Utility, which can help resolve the issue.

Solution 4: Uninstall and Reinstall your Sage Software

After completing the steps mentioned above, proceed to download Sage. The downloaded file will include the latest service release. Next, run the Microsoft Easy Fix Utility. Once that is complete, uninstall the program using the Command Prompt. After the uninstallation process finishes, close the window. Finally, reinstall Sage.

How to Check for Updates for Sage 2024 Payroll?

Sage 50 automatically detects available upgrades during its daily update check. When users close the software, they are prompted to install the update. Alternatively, users can manually check for updates by selecting Check for Updates from the Services menu. Updates are also available on the Product Notifications page.

Follow these steps to check for updates:

• Go to the Services menu and select Check for Updates.
• Click on the Check Now button.
• Select Download to get the latest update.

Note: If the download prompt doesn’t appear, close Sage 50. Then, right-click the Sage 50 program icon and select Run as Administrator.

• Then, select Updates again.
• Close Sage 50 to start the installation process.
• Follow the on-screen instructions in the installation wizard to complete the update.

Solution If the Sage 2024 Update Refuses to Install?

You will see the following notification on your screen when attempting to install any Sage Accounts updates:

‘Failed to update file (path to specific file). Do you still want to continue with the update? ‘

To resolve this problem, follow the steps below:

• Once you have selected “No” from the message, restart the computer, close all open apps, and then apply the update.
• Click Next if the issue persists.

Unable to Locate the Download Location after Resetting the PC

After resetting your PC, you might not find your downloaded files, as your custom download location may have reverted to the default. To check the default location, open File Explorer, go to the Downloads folder, and locate the downloaded file.

Let’s look at two methods to configure a custom download location:

• When downloading a file, you will be prompted to choose where to save it. At that point, you can select your preferred location.
• Alternatively, you can change the default download location by accessing your browser’s settings and updating the path for saving downloaded files.

Also Read: Sage 50 Keeps Asking to Update

Encounter a Runtime Error while Attempting to Update Sage 50 Tax Form

Users often encounter a common error when downloading tax form updates, advanced tax table updates, forms from Aatrix, or during manual installations. The error message typically appears as follows:

• “Windows cannot find ‘C:\Program Files\Common Files\Peach\FormViewer\SecureEfileClient.exe’.”
• Runtime Error: Microsoft Visual C++ Runtime Library
• Unable to install tax form update
• MFC140.DLL file is missing when executing tax forms

The following factors might contribute to Sage 50 runtime issues during the installation of tax forms:

• Corrupted files in the Form Viewer folder
• Antivirus or security software blocking access to the Form Viewer folder
• Corruption in Microsoft Visual C++ runtime files
• Absence of Visual C++ 2015 installation

Solutions for Runtime Error when Trying to Update Sage 50 Tax Forms

• Manually install tax form updates
• Use Peach.exe to remove or reinstall stuck tax forms
• Disable firewall temporarily to allow updates
• Use Safe Mode with Networking or perform a selective startup
• Install Microsoft Visual C++ 2015

Facing an Error when Attempting to Download Sage 50 2024 Payroll Tax Updates

Sage 50 Payroll Tax errors can prevent users from preparing and filing their taxes on time. One common issue incorrectly indicates a lost internet connection, even when the connection is stable. Another error message states: ‘Exception thrown in destructor.

Here’s a breakdown of various types of Payroll and Payroll Tax Errors in Sage 50:

Sage 50 Payroll Calculation Errors:

• Incorrect Payroll Year-To-Date (YTD) totals
• Failure to calculate Payroll for any employees
• Inability to locate Payroll Tax Calculations

Sage 50 Payroll Tax Expiration Errors:

• Taxes not calculated or expired after upgrade
• Error message prompting a subscription update

Missing Taxes and Payroll Data in Sage 50:

• Missing user-maintained tax tables
• Missing payroll tax forms
• Blank payroll report or absence of FUTA in the payroll tax report

Other Errors:

• Incorrect state withholding or unemployment tax account number
• Issues creating or updating the employer-state unemployment insurance (SUI ER)
• Incorrect default payroll GL accounts populated after accessing payroll settings

Also Read: Fix Sage 50 Incorrect Payroll Taxes Calculation Problem

Solutions for Updates to Payroll Taxes in Sage 50

Here are some steps to ensure the proper functionality of reprinting check stubs in Sage 50:

• Verify Reprint Check Stub Functionality: Ensure that the reprint check stub feature is working correctly in the Sage 50 software. Follow the appropriate steps to reprint the check stub and check for any errors or issues that may occur during the process.
• Verify Taxes Are Selected in the Run Box: When printing paychecks, confirm that the correct tax options are selected within the Run box. Ensure the tax settings are configured properly to guarantee accurate calculations and correct paycheck printing.
• Check for Unposted Paychecks: Verify that the paycheck has been posted. Unposted paychecks can lead to issues when printing check stubs. If any paychecks remain unposted, post them before attempting to reprint the stubs.
• Verify Paycheck Deletion or Voiding: Check if a user with access to the data file deleted or voided the paycheck. Review the transaction history or audit trail to identify any altered or canceled paychecks. If necessary, rebuild or restore the paycheck before reprinting the check stub.
• Enter Beginning Balances for the Employee: Confirm that the employee’s beginning balances have been entered accurately in Sage 50. Missing or incorrect opening balances can impact check stub printing. Review the employee’s setup to ensure the information is correct.
• Review Sage 50 2024.0 Version Notes: If you’re using Sage 50 version 2024.0, be aware of any known bugs or issues. Check for updates or patches specific to this version. Keeping your software up to date is recommended to resolve known problems.

Also Read: How to Fix Sage 50 2023 Update Fails and Needs to be Run Again?

Sage Update Issues with Windows Updates

After installing the Windows 10 Spring Creators Update (version 1803), you may encounter issues with Sage 50 – U.S. Edition failing to open. This problem may also appear as an error message stating: “You cannot use Sage 50 right now because the serial number(s) you have… is already in use by the maximum number of computers.” This issue is most common in environments with both Windows 10 v1803 servers and workstations.

This issue stems from a defect in the Windows 10 Spring Creators Update (version 1803), which is expected to be resolved in a future Windows update.

Solution

• Disable Compatibility Mode and terminate any active Peachw.exe processes.
• Remove the Run as Administrator setting from the Sage 50 shortcut.
• Configure Windows to prioritize IPv4 over IPv6 on both the server and the workstations.
• If using a static IP address, update the hosts file on the workstation(s).
• Verify that the DNS settings are properly configured.

Sage 50 Update Problem Due to Firewall Issues

When attempting to open my company file locally, I encounter the following error messages:

• “The data engine timed out while serving the connection…”
• Note: Sage 50 has detected a firewall that may be blocking files required for proper operation.
• “A network error occurred while communicating with the Connection Manager. Please wait a moment and try again.”

Main Causes

• Windows Firewall does not recognize the new files included in the Sage 50 update.
• The latest version of the MySQL Connector/ODBC has been installed.
• The update was not installed on the server.

Solution

• Transfer the company file to a different location.
• Manually authorize each new Sage 50 file.
• Update the Windows Firewall automatically.
• Resolve the firewall-related error message.
• Apply the latest update to the server.
• Address any unexpected errors or issues where the sample company does not open.

Also Read: Sage 50 Upgrade Error Failed During Installation

Final Words

Hopefully, the above methods help you fix the Sage 50 payroll update error. If you need further assistance, don’t hesitate to call the Sage 50 support number. The Sage support team is available 365 days a year to assist you. All the experts are polite, professional, and have many years of experience, ensuring that your data is in the right hands.

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